Case Study

Industry: Public Sector

Organisation Size: ~2,000 employees

RCS Role: Azure DevOps & Workplace Platform Partner

Microsoft Platform: Azure Virtual Desktop (AVD) | Azure AD | Azure DevOps | RBAC | Infrastructure-as-Code

A public sector organisation required a secure, centrally managed virtual desktop solution to support a distributed workforce.

Strong governance, identity control, and long-term operability were essential due to the sensitivity of the operating environment. The organisation needed a platform that could scale securely while reducing manual configuration overhead.

The objective was to deliver a modern Azure Virtual Desktop environment without introducing configuration drift or governance gaps.

RCS designed and delivered a secure Azure Virtual Desktop (AVD) platform with automation and governance built in from the outset.

The platform architecture prioritised repeatability, centralised management, and embedded security controls.

Key elements included:

• Infrastructure-as-Code deployment model for AVD host pools and networking
• Automated image pipelines to ensure consistent desktop builds
• Identity and access controls aligned to least-privilege principles
• Centralised governance controls to prevent configuration drift
• Operational monitoring integrated into the Azure environment

Rather than treating security as an overlay, governance and access controls were embedded directly into the platform design.

The organisation launched a secure, scalable virtual desktop environment capable of supporting a distributed workforce with confidence.

• Reduced manual desktop configuration effort
• Improved governance and access control visibility
• Increased consistency across desktop environments
• Scalable infrastructure aligned to Microsoft best practice

The result was a centrally governed Azure workplace platform designed for operational stability and long-term growth.

• Automated deployment model for AVD infrastructure
• Standardised desktop image management across environments
• Reduced configuration drift through codified controls
• Strengthened access governance for remote workforce

RCS designs Microsoft-aligned Azure Virtual Desktop environments with governance and automation embedded from day one, enabling secure, scalable workforce transformation.

→ Contact us to discuss your Azure workplace strategy.